Frequently Asked Questions

Do you offer a warranty on repairs?
Acme Body & Paint offers a limited lifetime warranty on the workmanship performed on your vehicle for as long as you own your vehicle.
Does Acme Body & Paint offer complimentary estimates?
Yes, Acme Body & Paint offers complimentary estimates with no appointment necessary.
Does Acme Body & Paint do mechanical repairs on cars?
Acme Body & Paint does mechanical repairs only when it applies to an accident.
How do I get an estimate?
Some insurance companies want you to visit their drive-in claims center before bringing your car to the collision repair center. You can do this, however we recommend leaving your car at our location and request that the insurance company inspect the car here.
Should I accept the insurance check, and if I do, will additional work be covered?
Yes. We will be happy to negotiate your claim with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.
Estimates may vary – why is that?
Differences in collision repair estimates are common. A lower estimate may not include all the necessary work. In the process of fixing the damage caused by the collision, additional auto-body repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us.
Do I have to accept alternative or aftermarket parts?
All insurance companies have different guidelines and may require the usage of alternative/aftermarket parts.
Do I have to notify my insurance company if I wasn’t at fault?
Not necessarily. If the other party has accepted liability you do not have to call your insurance company.
Do I have a say on where to take my vehicle?
Yes. Contrary to popular belief or what the insurance companies may say, you have the authority to choose your preferred repair shop.
Do I need more than one estimate?
How do I file a glass claim?

The majority of insurance companies in Massachusetts offer zero-dollar deductibles on glass claims.  You can contact your insurance company directly or visit their website and fill out the glass claim form.